Integrity
Yes, integrity is a service that needs to be performed every day. And this also answers the question, "What is most important to us as a General Contractor?" We like to think of General Contracting as a profession. And in a profession, integrity is the most important issue for Owners who will entrust us with hundreds of thousands of dollars. Please feel free to ask for our References.We also engage with an accounting firm that helps us efficiently manage our Client's construction accounting.
Estimating/Scope
To date, we have had six Clients where we have lost the projects to another General Contractor with a lower estimate, only to receive a call back not long after because the Clients realized they had been "low-balled" by the General Contractor with the lower estimate.
A correct and properly scoped estimate is the most important component of the construction process. So, we talk about "capturing the scope" of a project in our every day construction conversations. When we receive a new set of plans to estimate, we try to keep our Clients safe by seeing and thinking three dimensionally, as not to miss a budget items behind the walls, in the crawl spaces or underground. With other business people less experienced or less integrous, these items can be inadvertently or conveniently missed causing consternation in the minds of the their client because of the newest change order for which their client is being required to pay.
Communication
Good communication in any relationship is imperative for that relationship to thrive and be sustained. There is no greater truth than this in a construction relationship between a General Contractor and their Client. So, our Clients are provided the following: